The haibajji support team is always here for you. If you can't find your answer in the FAQ below, reach out to our 24/7 live support — we typically respond within minutes.
Account Questions
Signing up on haibajji is quick and easy. Go to the registration page and enter your name, email address, phone number, and date of birth. Create a strong password, accept our terms and conditions, and verify your email — your account will be active right away.
Each person may hold only one account. Multiple accounts violate our policy and may result in all accounts being permanently closed. If you're having trouble accessing your account, please contact our support team.
Click the "Forgot Password?" link on the login page. Enter your registered email address and we'll send you a recovery link. Use that link to set a new password. The link remains active for 30 minutes.
Yes, you can update most details from your account settings. However, changes to your date of birth or verified ID information require assistance from the support team.
Account verification protects you and helps prevent fraud. Identity documents are required before withdrawals above a certain amount. This is a standard process and is typically completed within 24 hours.
Deposits & Withdrawals
haibajji supports a range of payment methods:
- Mobile Banking
- Debit Card
- Credit Card
- Bank Transfer
- E-Wallet
The minimum deposit is BDT 100, though some promotions may require less. The maximum deposit limit is BDT 50,000 per day and BDT 500,000 per month.
Most deposits are processed instantly. Deposits via mobile banking typically arrive within 5–10 minutes. Card or bank transfers may take 2–4 hours.
Withdrawal requests are typically processed within 24–48 hours of submission. Mobile banking withdrawals are usually faster. Some delays may occur over weekends (Friday–Monday).
haibajji charges no withdrawal fees — all withdrawals are completely free. However, your bank or payment provider may apply their own charges.
Game Questions
haibajji offers 500+ games, including slots, table games, Live Casino, fish games, and more. New games are added every week.
Yes, all games are completely fair and certified. We only feature games from licensed providers that meet international standards. Every game has a defined Return to Player (RTP) rate.
Yes, all games are fully optimized for mobile. You can play directly from your browser or download our native app. The mobile app offers a faster and smoother experience.
Jackpot odds are very low and vary by game — typically somewhere between 1 in a million and 1 in several million. That said, smaller wins happen far more often.
The maximum bet varies by game. For most games, it ranges between BDT 500 and BDT 10,000. VIP members may have higher limits available.
Bonuses & Promotions
New members receive a 100% welcome bonus on their first deposit — up to BDT 10,000. You'll also get 50 free spins on selected games. Certain conditions must be met to claim the bonus.
Bonus rollover means you need to place a certain number of bets before withdrawing your bonus. For example, if the rollover is 35x and your bonus is BDT 1,000, you must wager a total of BDT 35,000 to clear the bonus.
No, some games are not eligible for bonuses. Edge-of-chance games and table games generally cannot be played with a bonus, or are subject to restrictions. Each bonus's terms and conditions detail which games qualify.
Regular members get access to weekly cashback, reload bonuses, and special promotions. Join our VIP program to unlock even more benefits.
Earn loyalty points on every bet you place. Points can be converted to cash or redeemed for special rewards. The more you play, the more points you earn.
Security & Privacy
Yes, haibajji is fully licensed and regulated. We follow international standards and use SSL encryption to keep all your data secure. Our technology is state-of-the-art and undergoes regular audits.
Two-factor authentication adds an extra layer of security to your account. When logging in, you'll need to enter both your password and a code sent to your phone. This makes it much harder for unauthorized users to access your account.
Yes, all your personal information is completely private and secure. We never share your data with third parties. Read our privacy policy here.
If you spot any unauthorized transactions, contact our support team immediately. We'll investigate promptly and take swift action if needed. Keeping your account secure is our top priority.
Playing on public Wi-Fi is possible, but it does carry security risks. For the best protection, use your own mobile network or home Wi-Fi. Using a VPN adds an extra layer of security.
Mobile App
The haibajji app is available for download on our official website, with versions for both iOS and Android. It's completely free and includes all the same features as the web version.
The haibajji app is incredibly lightweight at just 50–100 MB and runs on all modern smartphones. It's updated regularly to bring you new games and features.
Yes, the app includes all the features of the web version and runs faster and more smoothly. With push notification support, you'll always stay up to date.
First, close the app and restart your phone, then reopen the app. If the problem persists, uninstall and reinstall the app. If you're still experiencing issues, contact our support team.
Yes, the haibajji app is fully supported on all devices running iOS 12.0+ and Android 6.0+. For the best experience, always use the latest version.
Why Choose haibajji
Our Commitment
Committed to delivering the best gaming experience
Fully Secure
We ensure the highest level of security with an international license and SSL encryption.
Lightning-Fast Transactions
Everything from deposits to withdrawals is fast and hassle-free.
24/7 Support
Our friendly support team is always ready to help.
Great Bonuses
Attractive promotions and offers for both new and regular players.
VIP Benefits
Exclusive rewards and premium services for select members.
Play Anywhere
Play anytime from your desktop, tablet, or mobile.
Still have questions?
Our 24/7 live support team is always on hand to assist you. Reach us via live chat, email, or phone for immediate help.
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